Shipping policy
Permaharmo Shipping Policy
At Permaharmo, we understand that what you've ordered carries deep meaning. Each keepsake is a bridge to a beloved memory, and we want it to reach you safely, gently, and as quickly as possible—so you can begin feeling your companion Still Near, Still Here.
Please read our shipping information below. If you have any questions, our team is always here to help.
🕊️ A Few Gentle Notes Before We Begin
Free Shipping offers apply to standard shipping only. Expedited shipping options are available at an additional cost.
Orders are not processed on weekends or holidays. We believe in rest, too.
During holidays, product launches, limited-edition releases, or times when many hearts are reaching out to us, order processing may be delayed by a few days. Please allow additional transit time for delivery.
If your order's shipment is delayed significantly, we will contact you via email to let you know—because we believe in keeping you close throughout this journey.
Wholesale orders require an additional shipping fee.
Additional charges apply for shipments to remote areas. The specific cost will be calculated automatically after you fill in your address during checkout.
📦Domestic Shipping (Within the United States)
Where we ship: We currently ship to all 48 contiguous states. At this time, we do not ship to Hawaii, Alaska, Puerto Rico, Guam, FPO, APO, or PO Boxes. We hope to expand our reach in the future.
Processing time: Orders are typically processed and shipped within 1-3 business days.
Total delivery time typically ranges from 7 to 15 business days depending on your location and the product's origin.
📦International Shipping
Processing time: Orders are typically processed and shipped within 1-3 business days.
For personalized items, please allow 1-3 business days for production plus the shipping time listed in the table below.
💌 Shipping for Personalized Keepsakes
Each personalized item—whether a custom-engraved Memory Stone, a Sacred Urn, or a Treasure Box holding precious memories—is crafted especially for you. This takes a little extra time and care.
Production time: 1-3 business days for our artisans to lovingly create your personalized keepsake.
Premium Made in USA products feature expedited local shipping for a flat fee, ensuring your keepsake reaches you as quickly as possible.
Shipping Rates & Delivery Times by Region
💡 Remote Areas: These include locations that shipping carriers consider difficult to reach. The specific cost, if applicable, will be calculated automatically at checkout based on your address.
Country/Region Shipping Method Processing Time Shipping Time Fee United States Standard Shipping 1-3 Business Days 7-12 Business Days FREE United States Expedited (Made in USA) 1-3 Business Days 3-5 Business Days $20 UK / Germany Standard Shipping 1-3 Business Days 7-15 Business Days FREE Canada / AU Standard Shipping 1-3 Business Days 10-18 Business Days FREE
Total delivery time = Production time + Shipping time (based on your region and selected method above).
We carefully review every custom detail before crafting, ensuring your precious memories are honored exactly as you envisioned.
🌈 Questions? We're Here for You
Shipping a keepsake that carries so much meaning is a responsibility we hold close to our hearts. If you have any questions about shipping—whether about timing, costs, or tracking your order—please don't hesitate to reach out.
Contact our shipping team:support@permaharmo.com
We'll respond as quickly as we can, with the care your question deserves.
Thank you for trusting Permaharmo to help keep your beloved companion near.
Still Near, Still Here. 🐾