Clear Hearts, Clear Minds.
Choosing a memorial is a deeply personal decision, and we know you may have questions during this time.
From customization details to shipping care, we’ve gathered answers to the things our community asks most. We want you to feel as peaceful during the ordering process as you do when remembering your beloved companion.
Still Near, Still Here: Common Questions
Q: Can I include a special nickname or a personal message on the memorial?
A: Absolutely. We believe every bond is unique. Beyond names and dates, you can add personal epitaphs, meaningful quotes, or even specific symbols that represent your companion’s spirit. We are here to help you capture that one-of-a-kind connection.
Q: Will the engraving fade over time if placed outdoors?
A: Not at all. We use precision laser-engraving technology that physically etches your tribute into the material. Unlike printing, our process ensures your message remains as clear and enduring as your memories, even through the changing seasons.
Q: Where are your products made and sourced?
A: At Permaharmo, we believe your companion deserves only the finest materials. We source premium components globally—searching for the highest-quality woods, metals, and stones—and many of our signature pieces are finished or handcrafted right here in our Texas, USA facility. Specific origin details for each item are clearly noted on their individual product pages.
Q: Why do you use materials from different parts of the world?
A: Because quality knows no borders. Whether it’s the specific resonance of a metal alloy or the enduring grain of a particular wood, we select materials based on their beauty and longevity. This allows us to offer you a diverse collection of memorials that are as unique as the lives they celebrate.
Q: Will I see a preview before my order is finalized?
A: Yes. For personalized items, our designers will send you a digital proof for review. We want you to feel complete peace of mind, knowing every detail is perfect before we begin the permanent engraving process.
Q: Is the packaging suitable for a sympathy gift?
A: We understand these are more than just products—they are gestures of love. Each order is thoughtfully tucked into minimalist, high-quality packaging in soothing tones, making it a dignified and comforting gift for yourself or a grieving friend.
Q: How long will it take to receive my custom memorial?
A: Because each piece is handcrafted to order, our standard crafting time is 1-2 business days. Since we ship directly from Texas, you will receive a tracking number the moment your keepsake begins its journey to you.
Q: Do you ship to Canada?
A: Yes, we proudly serve our community in both the United States and Canada. All applicable duties and taxes for Canadian orders are calculated at checkout, so there are no unexpected fees upon delivery.